How Can We Help?
Our support team is here to assist you. Choose the best way to reach us below.
General Support
Questions about using LabSense Health, understanding your results, or technical issues.
support@labsense.healthBilling & Subscriptions
Questions about payments, refunds, plan changes, or subscription management.
billing@labsense.healthPrivacy & Data
Data requests, privacy concerns, account deletion, or GDPR/CCPA inquiries.
privacy@labsense.healthFeedback & Suggestions
Share your ideas for new features, report bugs, or tell us how we can improve.
feedback@labsense.healthFrequently Asked Questions
How do I cancel my subscription?
Go to Dashboard > Settings > Subscription and click "Cancel Subscription." Your access continues until the end of your billing period.
How do I delete my account?
Email privacy@labsense.health with your account email address. We'll process your deletion request within 30 days.
Is my health data secure?
Yes. We use 256-bit encryption, SOC 2 compliant infrastructure, and strict access controls. See our Privacy Policy for details.
Can LabSense Health diagnose my condition?
No. LabSense Health provides educational information only, not medical advice. Always consult a healthcare professional for diagnosis and treatment. See our Medical Disclaimer.
Support Hours
Email Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Limited support
Response Times
General inquiries: Within 24 hours
Billing issues: Within 24 hours
Privacy requests: Within 48 hours